Delete Your Account

Delete Your Account in the App

You can delete your GoGym Connect account yourself, at any time, directly in the app. No email or phone call is needed.

1. Open the GoGym Connect app and sign in.
2. Go to Profile → Settings.
3. Scroll to the Account section and tap Delete account.
4. Read what will be erased, enter your password, and confirm.

Deletion takes effect immediately. Your personal data is erased, you are signed out on every device, and you will not be able to sign in again.

If You Cannot Access the App

If you have lost access to your account and cannot sign in to delete it yourself, email gogym.horta@gmail.com with the subject line "Account Deletion Request" and the email address associated with your account. We will process the request and confirm once it is completed.

What Happens When You Delete Your Account

Upon account deletion, the following data will be permanently deleted:

• Your profile information (name, email, phone number, profile photo)
• Workout history and training plan progress
• Class booking history
• Community posts and social interactions
• Challenge participation and leaderboard entries
• Friend connections
• Notification history

Data That May Be Retained

Certain data may be retained for a limited period for legal or operational reasons:

• Payment records: Transaction history may be retained for up to 7 years for tax and legal compliance.
• Check-in records: Anonymized attendance data may be retained for gym analytics purposes.

Processing Time

Deletions started in the app take effect immediately — your personal data is erased as soon as you confirm, and your login stops working at once. Requests sent by email, for members who can no longer sign in, are processed within 30 days.

Contact Us

If you have any questions about the account deletion process, please contact us at gogym.horta@gmail.com.