GoGym Connect
Need help with the GoGym Connect app? We're here to help. Browse the common questions below, or contact us directly and we'll get back to you.
The fastest way to reach us is by email. We aim to respond within 2 business days.
Email: gogym.horta@gmail.com
When you first open the app, select your gym from the list on the welcome screen, then log in or create your account.
Open the QR scanner in the app and scan the code at your gym's entrance. Your check-in and points are recorded automatically.
Go to the Train tab and tap "Generate Plan." Building a personalized plan can take up to a minute — please keep the app open while it works.
Open the Classes tab, choose a class, and tap Book. To cancel, open the class from your schedule and tap Cancel.
Email us at gogym.horta@gmail.com and we'll help you regain access to your account.
You can request account deletion at any time from our account deletion page, or by emailing us.
To report a bug, objectionable content, or an abusive user, email us at gogym.horta@gmail.com. We review all reports and act on objectionable content within 24 hours.